Terms and Conditions
These terms and conditions are accepted by you upon payment (deposit or in full).
2. Rates and Payment
Room rates may vary based on season, day of week and/or length of stay.
Please note that a mandatory wedding package applies if the cottages are used for getting ready for your wedding.
Up-to-date rates can be found here.
Unless otherwise called out during the online booking process, a deposit of 50% of the total room rate is payable at the time of booking to secure the booking. The full balance must be received 14 days prior to check-in (30 days for group booking of all three cottages), otherwise Karawatha Cottages have the right to cancel the booking and attempt to re-let the cottage.
All cancellations must be done in writing by e-mailing Karawatha Cottages at email@example.com.
Cancellations received more than 30 days prior check-in: deposit/all payments are fully refundable
Cancellations received between 30 days and 14 days prior check-in: 50% of total room rate is non-refundable
All cancellations received 14 days or less prior check-in: No refund available
For group bookings (defined as booking of all three cottages for one party) the following cancellation policy applies:
Cancellations received more than 90 days prior check-in: deposit refundable, less $ 50 admin fee
Cancellations received between 90 days and 30 days prior check-in: deposit is non-refundable
Cancellations within 30 days prior check-in: booking is non-refundable
SPECIAL PROVISIONS DURING THE CORONA-VIRUS / COVID-19 EPIDEMIC:
We completely understand the concern and uncertainty the current situation creates for everyone and have adjusted our cancellation policies as follows:
Cancellations for any reasons up to 14 days prior check-in: full refund provided
14 days prior check-in, remaining payment is due (50% deposit is due at time of booking)
Within 14 days and up to 1 day prior check-in: a travel credit (valid for 12 months) for the full amount paid is provided if government restrictions do not allow travel or majority of businesses (cellar doors/restaurants) in McLaren Vale are closed (as determined by Karawatha Cottages)
Bookings cancelled on day of arrival for any reasons (or no-shows) are non-refundable and no travel credit is provided.
The special provisions are valid for all bookings made directly with us (our website / via phone) with stay dates in March and April 2020
4. Check in and Check out
We will try our best to accommodate your preferred check-in/-out times; standard check-in is available from 3pm on day off arrival, check-out no later than 10am (11am for bookings made directly with us) on day of departure.
Keys will be provided in a number lock key wall safe found outside each cottage. Unique access codes will be communicated 48 hrs prior arrival via e-mail or text message.
Upon check-out, keys are to be left in the respective key wall safe. A 'lost key' charge of $ 50 will be applied for all keys not returned upon check-out.
The number of guests may not exceed the number booked and a change of guests throughout a stay/booking is not permitted; visitors are not allowed, unless arranged prior (e.g. as part of a booked wedding package or for use of BBQ area if all three cottages are booked in one booking).
Unfortunately, no pets allowed
8. Communal Patio
Staying at one of the Cottages includes use of the common, partially covered patio with large communal table, gas BBQ and an open fire place.
The patio is for the benefit of all guests and we ask you to be considerate when using, in particular with respect to noise (travelling far in rural setting) and smoke (when using the open fire place).
Unless when booking the entire property, the patio is not to be used after 10pm; if the entire property (all three cottages) has been booked as one group, the area may be used until midnight.
Use of the patio, in particular the open fire place, may not be available for all stays due to private functions and/or weather restrictions (see Fire Ban below).
9. Surrounding Vineyards
Karawatha Cottages is surrounded by working vineyards, with vineyard work and in particular harvest activities occurring occasionally. While limited, occasional noise or interference may occur.
For your safety, walking in the vineyards is not allowed.
10. Wild Animals
Karawatha Cottages is blessed with an abundance of bird life, from the larger yellow-tailed Black Cockatoos, Adelaide Rosella's to the tiny Fairy Wrens.
We are also seeing the occasional visit from kangaroos, deer or koala - but also brown / red-bellied black snakes.
Please enjoy all those from afar - no wild animal should be approached, tried to be touched or fed.
A word about Millipedes:
Portuguese millipedes have been accidentally introduced to southwestern Western Australia in the 1980's and since made their way to SA.
Although they play a useful role in breaking down organic matter in the soil and are completely harmless to humans and animals, they may be perceived as a minor nuisance when inside.
All cottages have been built to minimise access opportunities, but millipedes are attracted to light and will attempt to enter the cottages in particular if the outdoor lights are being left on and door/window fly screens haven't been properly closed.
If found inside, most effective way to remove the millipedes is to use the provided dustpan.
11. Injury, Loss and Damage
Karawatha Cottages, its owners and employees do not accept liability for injury, loss, damage or inconvenience during the guest’s stay. By acceptance of these terms, all guests hereby release the owners from any liability that may arise during or as a result of their stay.
The owners do not accept responsibility for guest’s personal property.
12. No Smoking
No smoking is allowed inside the Cottages. Smoking outdoors is only permitted outside on the individual decks of each cottage.
A fee of $ 50 for professional deodorising will be charged if smoking inside the cottage is evident.
13. Total Fire Ban Days and Fire danger
Karawatha Cottages is located in the Mount Lofty Ranges District. Fire Danger Season is generally from 1st of December until 30th of April (but may vary based on seasonal conditions).
Weather conditions during this season and the surrounding months can include high temperatures and winds resulting in declared Fire Ratings and strict total fire bans.
Fire Ratings for this district can be found on the CFS website: http://www.cfs.sa.gov.au
A Bushfire Survival Plan is provided in the information folder in each Cottage. All guests are asked to familiarise themselves during Severe/Extreme/Catastrophic Fire Danger days and must comply with all the requirements of the Bushfire Survival Plan.
Use of the open fire place on the patio is strictly forbidden on declared fire ban days.
In the unlikely event that any of the Cottages become unavailable after a successful booking (e.g. due to natural disasters, etc.), Karawatha Cottages will inform you as soon as possible either directly or through your travel agent and refund all payments in full.
15. Breakages or Malfunction
We kindly ask you to notify Karawatha Cottages of any breakages, damages or malfunction immediately once noticed, to assist with the prompt repair, maintenance or replacement and ensure your stay is enjoyable.
Karawatha Cottages reserves the right for compensation of any costs associated with damage (accidental or otherwise) of the building or contents.
We hope you enjoy your stay at our cottages and the amenities provided and kindly ask you to reasonably maintain the standard of cleanliness and order of the cottages as found upon arrival.
We reserve the right to charge a $ 50 cleaning fee should the cottage be left in an unreasonable state.