Terms and Conditions
These terms and conditions are accepted by you upon payment (deposit or in full).
Please note: as of 23rd of November 2021, all travellers into SA will need to be fully vaccinated against Covid 19
2. Rates and Payment
Room rates may vary based on season, day of week and/or length of stay.
Please note that a mandatory wedding package applies if the cottages are used for getting ready for your wedding.
Up-to-date rates can be found here.
Unless otherwise called out during the online booking process, a deposit of 50% of the total room rate is payable at the time of booking to secure the booking. The full balance must be received 14 days prior to check-in (30 days for group booking of all three cottages), otherwise Karawatha Cottages have the right to cancel the booking and attempt to re-let the cottage.
3. Cancellations and Date Changes
(note: below is applicable for bookings made directly with us; for bookings made through travel agents stricter policies apply)
We understand that circumstances may arise where you may need to cancel your reservation or change your dates. Unless a date change is only a minor change (e.g. few days earlier / later), they are for us effectively the same as a cancellation (and new booking).
Should either occur, please note that as a small establishment, cancellation fees will be incurred.
We highly recommend the purchase of travel insurance for all guests (intrastate/ interstate/ international)
All cancellations/changes must be done in writing by e-mailing Karawatha Cottages at firstname.lastname@example.org.
Cancellations/Changes received more than 30 days prior check-in:
deposit/all payments are fully refundable; gift voucher will be re-instated, dates changed free of charge
Cancellations/changes received between 30 days and 14 days prior check-in:
deposit / 50% of total room rate is non-refundable and cannot be credited
All cancellations/changes received 14 days or less prior check-in:
No refund/credit available
For group bookings (defined as booking of all three cottages for one party) the following cancellation/change policy applies:
Cancellations/changes received more than 90 days prior check-in: deposit refundable, less $ 50 admin fee
Cancellations/changes received between 90 days and 30 days prior check-in: deposit is non-refundable
Cancellations/changes within 30 days prior check-in: booking is non-refundable
Our Commitment to you:
In the unfortunate event that you have to cancel/chnage your reservation, all efforts will be made to re-sell your cottage. If successful, we will refund your reservation (less a $ 50 admin fee) or provide a full credit for a future booking - irrespective of the applicable cancellation policy.
Cancellations due to Covid-19
With the complete opening of the SA state borders, we now have removed our formal 'peace of mind' cancel policies but you have our commitment that we will look after your booking in the event of any future government imposed border closures or lockdowns (direct bookings only, with residential address provided at time of booking); if you are prevented from traveling, your booking will be fully refundable up to 14 days prior arrival and a full travel credit offered between 14 and 2 days prior arrival).
Please note this covers only government imposed border closures or lock-downs.
Regular domestic travel insurance will cover you if your travel plans are interrupted due to sickness (and now include Covid-19). We highly recommend to take out travel insurance appropriate to your personal circumstances.
4. Check in and Check out
We will try our best to accommodate your preferred check-in/-out times; standard check-in is available from 3pm on day off arrival, check-out no later than 10am (11am for bookings made directly with us) on day of departure.
Keys will be provided in a number lock key wall safe found outside each cottage. Unique access codes will be communicated 48 hrs prior arrival via e-mail or text message.
Upon check-out, keys are to be left in the respective key wall safe. A 'lost key' charge of $ 50 will be applied for all keys not returned upon check-out.
For the comfort and security of all our guests (and for insurance compliance), no visitors are allowed at any time anywhere on the property.
The number of guests staying may not exceed the number booked and a change of guests throughout a stay/booking is not permitted.
7. Wedding or Bridal Parties
We cannot accommodate traditional wedding parties with bridesmaids or grooms men, in order to ensure all our guests can enjoy the serenity of surroundings at all times.
But if it is just you and your future spouse planning to get ready and stay at Karawatha Cottages, we can make that happen for you (our Ponder Cottage is best for this).
A mandatory wedding package will apply – please contact us prior to booking to determine if we can accommodate your booking
Unfortunately, no pets allowed
9. Communal Patio
Staying at one of the Cottages includes use of the common, partially covered patio with large communal table, gas BBQ and an open fire place.
The patio is for the benefit of all guests and we ask you to be considerate when using, in particular with respect to noise (travelling far in rural setting) and smoke (when using the open fire place).
Unless when booking the entire property, the patio is not to be used after 10pm; if the entire property (all three cottages) has been booked as one group, the area may be used until midnight.
Use of the patio, in particular the open fire place, may not be available for all stays due to private functions and/or weather restrictions (see Fire Ban below).
10. Surrounding Vineyards
Karawatha Cottages is surrounded by working vineyards, with vineyard work and in particular harvest activities occurring occasionally. While limited, occasional noise or interference may occur.
For your safety, walking in the vineyards is not allowed.
11. Wild Animals
Karawatha Cottages is blessed with an abundance of bird life, from the larger yellow-tailed Black Cockatoos, Adelaide Rosella's to the tiny Fairy Wrens.
We are also seeing the occasional visit from kangaroos, deer or koala - but also brown / red-bellied black snakes.
Please enjoy all those from afar - no wild animal should be approached, tried to be touched or fed.
A word about Millipedes:
Portuguese millipedes have been accidentally introduced to southwestern Western Australia in the 1980's and since made their way to SA.
Although they play a useful role in breaking down organic matter in the soil and are completely harmless to humans and animals, they may be perceived as a minor nuisance when inside.
All cottages have been built to minimise access opportunities, but millipedes are attracted to light and will attempt to enter the cottages in particular if the outdoor lights are being left on and door/window fly screens haven't been properly closed.
If found inside, most effective way to remove the millipedes is to use the provided dustpan.
12. Injury, Loss and Damage
Karawatha Cottages, its owners and employees do not accept liability for injury, loss, damage or inconvenience during the guest’s stay. By acceptance of these terms, all guests hereby release the owners from any liability that may arise during or as a result of their stay.
The owners do not accept responsibility for guest’s personal property.
13. No Smoking
No smoking is allowed inside the Cottages. Smoking outdoors is only permitted outside on the individual decks of each cottage.
A fee of $ 50 for professional deodorising will be charged if smoking inside the cottage is evident.
14. Total Fire Ban Days and Fire danger
Karawatha Cottages is located in the Mount Lofty Ranges District. Fire Danger Season is generally from 1st of December until 30th of April (but may vary based on seasonal conditions).
Weather conditions during this season and the surrounding months can include high temperatures and winds resulting in declared Fire Ratings and strict total fire bans.
Fire Ratings for this district can be found on the CFS website: http://www.cfs.sa.gov.au
A Bushfire Survival Plan is provided in the information folder in each Cottage. All guests are asked to familiarise themselves during Severe/Extreme/Catastrophic Fire Danger days and must comply with all the requirements of the Bushfire Survival Plan.
Use of the open fire place on the patio is strictly forbidden on declared fire ban days.
In the unlikely event that any of the Cottages become unavailable after a successful booking (e.g. due to natural disasters, etc.), Karawatha Cottages will inform you as soon as possible either directly or through your travel agent and refund all payments in full.
16. Breakages or Malfunction
We kindly ask you to notify Karawatha Cottages of any breakages, damages or malfunction immediately once noticed, to assist with the prompt repair, maintenance or replacement and ensure your stay is enjoyable.
Karawatha Cottages reserves the right for compensation of any costs associated with damage (accidental or otherwise) of the building or contents.
17. Cleaning / Servicing
We hope you enjoy your stay at Karawatha Cottages and the amenities provided. All cottages are self-catering and do not include daily servicing. For stays of 4 nights or longer fresh towels are provided mid stay.
Upon check-out we kindly ask you to leave the cottage in a clean and tidy condition, with all dishes washed and stowed away. We reserve the right to charge a $ 50 cleaning fee should the cottage be left in an unreasonable state and excess cleaning is needed.
18. Following any of our Walking or Cycling Trail Recommendations
By choosing to access and using our trail maps and recommendations, you acknowledge that if you follow any of the trails/recommendations you will do so at your own risk. All trails and recommendations follow public roads and walking or cycling trails and normal road rules apply. Sections of the trails may include uneven paths, gravel, stones, sticks, pot holes and/or similar and it is your responsibility to be prepared, take appropriate care and wear appropriate foot wear and clothing.
Karawatha Cottages bears no responsibility for any risk, damage, loss or other claim which you may have as a result of embarking on any of these trails/recommendations.